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Platform Beds Frequently Asked Questions
The following information should answer any questions you may have about placing an order for a platform bed or bedroom set with the Platform Beds Company

Glossary of Terms

  • Click Here for a glossary of terms to help clarify everything about Platform Beds.

Shipping Information

Placing An Order

Returns & Exchanges

Miscellaneous

Shipping Rates

Shipping & Delivery Times

Shipping Outside the Contiguous USA

  • The shipping information and prices apply to items being delivered within the contiguous USA only. Shipping to Alaska and Hawaii will required additional shipping costs, for exact shipping costs to Alaska, Hawaii please contact Customer Service Dept at 860-642-7790

Tracking & Order Status

  • You can also check on the status of your online by visiting the link below and entering your Order Number and Email Address
  • Order Status
  • Once your furniture has been shipped you will receive an email notifying you that your order has been shipped. This email will also include a tracking number and a link to the web site of the carrier who will be delivering your beds where you will be able to track the status of your order while in transit.

Payment Methods

  • The Platform Beds Company gladly accepts personal checks, money orders, MasterCard, Visa, American Express & Discover. Phone and online orders are limited to major credit cards. Sorry, we cannot accept C.O.D. orders.

Placing An Order

  • The Platform Beds Company accepts orders online, by phone or by mail.
  • Online: www.platformbedscompany.com
  • Phone: 860-642-7790
  • Mail:
    The Platform Beds Company (A Division Of The Yankee Retail Company)
    841 Route 32, Suite 6
    North Franklin, CT 06254

Cancelling An Order

How To Return A Platform Bed – Return Policy

If My Furniture Is Received Damaged

  • We want you to enjoy your purchase when it arrives and therefore make every effort to ship items securely. In the event that you receive a damaged item, please call us within seven days of receipt – (860) 642-7790. Our customer service representatives will make arrangements to have the damaged item/part picked up and a new item or part in the same style and color, shipped to you.
  • Please note: If you choose not to receive a replacement, we will make arrangements to have the damaged item picked up and your refund will be issued less original shipping costs. If the item was shipped to you at no charge the actual shipping costs for items will be deducted from the refund.
  • Note: ALL DAMAGE CLAIMS MUST BE MADE WITHIN 7 DAYS OF RECEIPT OF THE ORDER
  • We reserve the right to make changes to our policies with or without notice.

Contacting The Platform Beds Company

We provide three easy ways to contact us - email, phone, mail

  • Email: customerservice@yankeeretail.com
  • Phone: 860-642-7790
  • Mail:
    The Platform Beds Company (A Division Of The Yankee Retail Company),
    841 Route 32, Suite 6, North Franklin, CT 06254
 
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Safe, 100% Secure Online Ordering

The Platform Beds Company understands your concerns about online security and the security and privacy of your personal information. Because we share your concerns, we have built a highly secure ordering environment so you can shop with confidence. MORE INFO
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